American Equity’s Commitment to Values, Principles
At American Equity Investment Life Insurance Company® we’re more than just retirement savings and income products. We’re here for you, whether you’re a policyholder, distribution partner or agent, because it’s our mission to provide best-in-class service with safe retirement options.
From the beginning, we have been committed to the values and principles of excellence that have established us as a leading industry provider of annuity products.
A core philosophy of American Equity is providing superior customer service every day. You are at the center of everything we do, and we are committed to conservative investment practices that focus on keeping your money safe. Our company is headquartered in West Des Moines, Iowa, and we do not outsource service. This means when you call our office during business hours, you’ll always talk to a live person and won’t have to wait on hold for a long period of time. Our employees are professional, courteous and helpful to your needs.
We understand that every retirement is different, and each one requires its own financial approach. However, the end goal here is the same – a reliable income source and asset protection. With our annuities, we are focused on providing you a contract backed by our financial strength and claims-paying ability. Our values of honesty, fairness and truthfulness have always been essential to the products we design.
We have been recognized for our commitment to solid business principles and financial strength. A.M. Best is the largest and oldest independent worldwide insurance rating agency dedicated to providing financial strength ratings and detailed reports on insurance companies. A.M. Best has assigned American Equity an “A-“ Excellent rating. Their expert opinion validates our strength and ability to maintain strong capital adequacy and meet the long-term contractual obligations relative to the norms of the industry.
Guarantees are based on the financial strength and claims paying ability of American Equity and are not guaranteed by any bank or insured by the FDIC.