Frequently Asked Questions

Thank you for visiting American Equity. You can find answers to frequently asked questions below or feel free to contact us here.

What type of products does American Equity offer?

American Equity Investment Life Insurance Company® is an industry leader in the development and sale of fixed index and fixed rate annuity products.

Where is the company located?

Our headquarters are located in West Des Moines, Iowa.

Is American Equity a publicly traded company?

Yes, American Equity Investment Life Holding Company® is publicly traded on the New York Stock Exchange under the ticker symbol AEL. 

Where can I find Investor Relations?

You can find Investor Relations information, including our stock quote, by visiting American Equity Investment Life Holding Company®

How do I speak with someone regarding my annuity contract with American Equity?

Our Service professionals are ready to assist you! The toll-free number is (888) 221-1234, and our office hours are Monday-Thursday 8 a.m.- 4:45 p.m. CST, and Friday 8 a.m.-1 p.m. CST. If sending an email, please reach us at service@american-equity.com and include the following information:

  • Your full name
  • Your American Equity contract number(s)
  • Your contact information
How do I notify the company regarding a death claim?

Our Claims professionals are ready to assist you! The toll-free number is (877) 542-8847, and our office hours are Monday-Thursday 8 a.m.-4:45 p.m. CST, and Friday 8 a.m.-1 p.m. CST. If sending an email, please reach us at claims@american-equity.com and include the following information:

  • Full name of the deceased
  • American Equity contract number(s)
  • Date of death
  • Your name and contact information
How do I change a beneficiary?
To update the beneficiaries for your annuity contract, please complete the Change of Beneficiary form.
 Who can sell annuities?

Annuities can only be sold by licensed insurance professionals who completed product specific training. The insurance professional must be a representative of the insurance company and must hold a valid insurance license in your state. Representatives are compensated by the insurance company. No sales compensation is ever deducted from your annuity principal.