Concierge Service

We strive to enhance your experience and champion your loyalty. Our dedicated Concierge Service is designed exclusively for our $7M+ Loyalty members.

Our team

The dedicated Concierge Service Team is committed to providing you with personalized assistance and support.

Key features

Dedicated team: Concierge specialists assume complete responsibility for solving your issues.
Tailored solutions: Receive personalized solutions catering to your business needs, ensuring a seamless experience.
Expedited service: No waiting on the line — your call is prioritized. No automated phone prompts - you speak with a live specialist when you call.

Contact us

Accessing our Concierge Service is simple. Use the contact information below to reach your Concierge Specialists and receive the highest level of service.

Phone: 1-877-920-2220

Email: concierge@american-equity.com

Hours: 7:00 a.m.-5:00 p.m. CST Monday-Friday

Meet Your Concierge Team

Shaylea Vanfleet

Manager, Concierge Services

Annabel Crall

Concierge Specialist

Arwen Thorn

Concierge Specialist

Lizzy Woods

Concierge Specialist

Ashley Cron

Concierge Specialist

Chasity Whipp

Concierge Specialist

Amanda Binder

Concierge Specialist

Michael Headington

Concierge Specialist

Haley Welsh

Concierge Specialist

Cloey Rodriguez

Concierge Specialist

Kelsi Gross

Concierge Specialist

McKayla Frisch

Concierge Specialist

Haley Patterson

Concierge Specialist

Marci Baker

Concierge Specialist

Pam Mathis

Concierge Specialist

Sheri Rochelle

Concierge Specialist

Joel Feldman

Concierge Specialist

Wendy Feller

Concierge Specialist

Lindsay Vierling

Concierge Specialist

Sign up for Concierge Service

Please fill out this form to enroll yourself and anyone supporting your business in the Concierge Service, so your team always receives our highest level of service, no matter who is contacting us.

If you have additional team members, please complete additional copies of this form.